Patient right charter

GENERAL PART

This applies to patients utilizing health services under health insurance, using private medical services, and other non-insured individuals.

PATIENT RIGHTS

The right to health protection (Article 68(1) of the Constitution of the Republic of Poland dated 2 April 1997 (Journal of Laws No. 78, item 483, as amended)).
The operator of the service and the personal data administrator is Supradent Agata Grabowska-Bialy, ul. Sobieskiego 7, 96-330 Puszcza Mariańska. The email contact address of the operator is supradentradziwillow@gmail.com.
The right to privacy and respect for personal dignity during the provision of health services (Article 19(1)(4) of the Act on Healthcare Institutions; Article 36(1) of the Act on the Professions of Physician and Dentist).
The right to die in peace and dignity (Article 19(1)(5) of the Act on Healthcare Institutions).
The right (of the patient or their legal representative) to obtain comprehensible information from a doctor about their health status, diagnosis, proposed and possible diagnostic methods, treatment methods, foreseeable consequences of their application or omission, treatment results, and prognosis. The doctor may be exempted from this obligation only at the patient’s request. The doctor may provide the above information to other persons only with the patient’s consent (Article 31(1-3) of the Act on the Professions of Physician and Dentist; Article 19(1)(2) of the Act on Healthcare Institutions).
The right to give consent to undergo an examination or receive other health services after obtaining appropriate information from the doctor. Unless otherwise provided by law, the patient’s consent can be expressed orally or even through behaviour that unequivocally indicates a willingness to undergo medical procedures proposed by the doctor (Article 32(1) and (7) of the Act on the Professions of Physician and Dentist; Article 19(1)(3) of the Act on Healthcare Institutions).
The right to give written consent for surgical procedures or the application of treatment or diagnostic methods that pose an increased risk to the patient (Article 34(1) of the Act on the Professions of Physician and Dentist).
The right to give written consent (and in cases where it is impossible to give consent in this form, oral consent given in the presence of two witnesses is considered equivalent) to participate in a medical experiment after previously obtaining information about the purposes, methods, and conditions of the experiment, expected therapeutic or cognitive benefits, risks, and the possibility of withdrawing from the experiment at any stage. If the immediate cessation of the experiment could endanger the life or health of its participant, the doctor must inform them of this (Article 24, Article 25(1) of the Act on the Professions of Physician and Dentist).
The right to voluntarily give informed consent in writing to participate in a clinical trial (and in cases where it is impossible to give consent in this form, oral consent given in the presence of at least two witnesses is considered equivalent) after receiving information about the nature, significance, effects, and risks associated with the clinical trial. A clinical trial participant may withdraw from the trial at any time without harm to themselves (Article 37b(2)(2), Article 37f of the Pharmaceutical Law Act of 6 September 2001 (Journal of Laws 2004, No. 53, item 533, as amended)).
The right to object to the post-mortem removal of cells, tissues, and organs and to revoke this objection at any time (Article 5 and Article 6 of the Act of 1 July 2005 on the procurement, storage, and transplantation of cells, tissues, and organs (Journal of Laws No. 169, item 1411)).
The right to accommodation and food appropriate to the patient’s health condition in healthcare facilities designated for persons requiring round-the-clock or all-day health services (Article 20(1)(3) of the Act on Healthcare Institutions).
The right to additional nursing care provided by a close person or another person indicated by the patient in healthcare facilities (Article 19(3)(1) of the Act on Healthcare Institutions).
The right to personal, telephone, or correspondence contact with people outside of healthcare facilities. However, personal contact may be restricted in the event of an epidemic threat or due to the conditions of other sick people in the hospital. The head of the healthcare facility or authorized doctor may limit the right to personal contact with outsiders, including nursing care by a close person or another person indicated by the patient (Article 19(3)(2) and Article 19(5) of the Act on Healthcare Institutions).
The right to pastoral care in healthcare facilities (Article 19(3)(3) of the Act on Healthcare Institutions).
The right to designate a person or institution that the healthcare facility is obliged to immediately notify in the event of a deterioration in the patient’s health condition that poses a threat to life or in the event of the patient’s death (Article 20(2) of the Act on Healthcare Institutions).
The right to be discharged from the hospital when the patient’s health condition no longer requires further hospital treatment or at their own request – in this case, the patient has the right to be informed about the possible consequences of discontinuing treatment in the hospital. Upon discharge, the patient has the right to receive the original and one copy of the Hospital Treatment Information Card with the diagnosis in Polish (Article 22 of the Act on Healthcare Institutions, § 16(1), (2)(1) of the Minister of Health’s regulation of 21 December 2006 on the types and scope of medical documentation in healthcare facilities and the method of its processing (Journal of Laws No. 247, item 1819)).
The right to express personally or through a legal representative an objection to the performance of an autopsy in healthcare facilities (Article 24(3) of the Act on Healthcare Institutions).

The right to access medical records upon request by the patient, their legal representative, or an authorized person, and in the event of death, by a person authorized by the patient to obtain the records upon their passing. This can include viewing the records at the healthcare facility or obtaining extracts, copies, or duplicates for a fee (Article 18 of the Act on Healthcare Institutions; § 52 of the regulation on medical documentation).
The right to the protection of data contained in medical records and other data related to the provision of health services (Article 27 of the Act of 29 August 1997 on Personal Data Protection (Journal of Laws 2002 No. 101, item 926, as amended); Article 18(2) of the Act on Healthcare Institutions; § 52(2) of the regulation on medical documentation).
The right to confidentiality of information related to the patient obtained by medical staff in the course of their profession, subject to exceptions provided in legal regulations (Article 40 of the Act on the Professions of Physician and Dentist; Article 21 of the Act on the Professions of Nurse and Midwife; Article 29 of the Act on Laboratory Diagnostics).
The right to deposit valuables in a safe at healthcare facilities designated for individuals requiring round-the-clock or all-day health services (Article 19b of the Act on Healthcare Institutions).
The right to information from a physician or dentist about the real possibility of receiving healthcare services from another doctor or healthcare facility if the doctor refuses to provide the service (Article 38(2) of the Act on the Professions of Physician and Dentist).
The right to receive from a pharmacist, in case of a sudden threat to health or life, a prescription-only medicinal product in the smallest therapeutic packaging, excluding narcotics, psychotropic substances, and group I-R precursors, without a prescription (Article 96(2) of the Pharmaceutical Law).
The right to access information about patient rights in the healthcare facility. Nurses and midwives are obliged to inform the patient of their rights (Article 19(6) of the Act on Healthcare Institutions; Article 20 of the Act on the Professions of Nurse and Midwife).
The right to lodge a complaint against a physician or dentist to the professional liability spokesman at the relevant medical chamber in case of suspected conduct contrary to professional ethics and regulations of practising the profession (Article 41 of the Act of 17 May 1989 on Medical Chambers (Journal of Laws No. 30, item 158, as amended)).
The right to lodge a complaint against a nurse or midwife to the professional liability spokesman at the relevant chamber of nurses and midwives in case of suspected conduct contrary to professional ethics and regulations of practising the profession (Article 38 of the Act of 19 April 1991 on the Self-Government of Nurses and Midwives (Journal of Laws No. 91, item 178, as amended)).
The right to lodge a complaint against a laboratory diagnostician to the disciplinary spokesman in the National Chamber of Laboratory Diagnosticians in case of suspected conduct contrary to professional ethics or regulations concerning the performance of laboratory diagnostic activities (Article 56(1) of the Act on Laboratory Diagnostics).

DETAILED SECTION

This applies to patients using, on equal access terms, healthcare services financed from public funds under the conditions and to the extent specified in the Act of 27 August 2004 on healthcare services financed from public funds (Journal of Laws No. 210, item 2135, as amended).

Chapter 1

PATIENT RIGHTS IN HEALTHCARE FACILITIES, E.G., CLINICS, HEALTH CENTERS, CONSULTATION OFFICES, AMBULATORY CARE

AS A PATIENT WITH HEALTH INSURANCE, YOU HAVE THE RIGHT TO:

Choose and change your primary care physician, nurse, and midwife among those contracted with health insurance. This change can occur no more than twice a calendar year, with a fee of 80 PLN for each subsequent change, except for changes due to relocation or cessation of services by the chosen healthcare provider (Article 28(1) of the Act on healthcare services).
Choose a dentist among those who have contracts with the National Health Fund, subject to legal provisions (Article 31(1) of the Act on healthcare services).
Receive dental health services and materials used in providing these services, classified as guaranteed services (Article 31(2) of the Act on healthcare services).
If you are a pregnant woman or in postpartum, you are entitled to additional dental health services and materials used in providing these services, classified as guaranteed services for these groups (Article 31(3) of the Act on healthcare services).
Choose a healthcare provider for ambulatory specialist services among those who have contracts with the National Health Fund, subject to legal provisions (Article 29 of the Act on healthcare services).
Receive ambulatory specialist services financed from public funds based on a referral from a health insurance physician. This referral is not required for services of gynaecologists, dentists, dermatologists, venereologists, oncologists, ophthalmologists, psychiatrists, tuberculosis patients, HIV patients, war and military invalids, repressed persons, combatants, blind civilian victims of war, individuals with alcohol, narcotic, or psychotropic substance dependencies, and for soldiers or workers injured abroad (Article 57(1) and (2) of the Act on healthcare services).
Receive medical rehabilitation services from a provider with a contract with the National Health Fund based on a referral from a health insurance physician (Article 59 of the Act on healthcare services).
Obtain medical devices, orthopaedic items, and auxiliary aids based on a prescription from a health insurance physician or paramedic (Article 40(1) of the Act on healthcare services).
Register with a healthcare provider personally, through third parties, or by telephone (§12 of the annexe to the Minister of Health’s regulation of 6 October 2005 on the general terms of contracts for providing healthcare services (Journal of Laws No. 197, item 1643)).
In emergency situations, immediate access to necessary healthcare services, even from providers without a contract with the National Health Fund (Article 19(1) of the Act on healthcare services).
Receive healthcare services on the terms and to the extent defined for insured persons, even if you are not insured but are pregnant, in labour, or postpartum (Article 13(1)(2) of the Act on healthcare services).
Travel by ambulance (including air transport) for free, based on a referral from a health insurance physician or paramedic, to the nearest healthcare facility providing the necessary services and back in cases of urgent need for hospital treatment or continuous treatment (Article 41(1) and (2) of the Act on healthcare services).
Obtain medical certificates and reports free of charge related to further treatment, rehabilitation, incapacity to work, continuing education, participation of children, students, teacher training students, and university students in sports and organized recreation, as well as for social assistance, disability assessment, or obtaining a caregiving allowance (Article 16(1)(1) of the Act on healthcare services).

Chapter 2

PATIENT RIGHTS IN THE HOSPITAL

AS A PATIENT COVERED BY HEALTH INSURANCE, YOU HAVE THE RIGHT TO:

Choose a hospital from those that have signed an agreement to provide healthcare services with the National Health Fund, subject to limitations from applicable laws (Article 30 of the Healthcare Services Act).
Be admitted to a hospital that has an agreement with the National Health Fund, based on a referral from any doctor, dentist, or medical assistant, if the treatment goal cannot be achieved through outpatient care according to a medically-based waiting list (Articles 58, 20-23 of the Healthcare Services Act).
Receive healthcare services without the required referral in emergency situations (e.g., accidents, poisoning, childbirth, life-threatening or health-threatening states), in which case you also have the right to immediate necessary healthcare services from a provider that does not have an agreement with the National Health Fund (Articles 19.1, 60 of the Healthcare Services Act).
Free transportation by ambulance (including air transport) arranged by a health insurance doctor or medical assistant to the nearest healthcare facility providing the necessary services and back, in cases of:
The need for immediate treatment in a healthcare facility;
Situations requiring the continuation of treatment.
Moreover, you are entitled to free ambulance transportation, based on a health insurance doctor’s or medical assistant’s referral, if you have mobility impairments that prevent you from using public transport, to receive treatment at the nearest healthcare facility that offers the necessary services, and back (Articles 41.1 and 41.2 of the Healthcare Services Act).
Consent (alongside the doctor’s consent) to the presence of individuals other than the necessary medical staff during the provision of healthcare services to you, based on the type of healthcare service provided (Article 36.2 of the Medical Professions Act).
Consent to the participation of medical students, doctors, and other medical personnel during your healthcare services, for purely educational demonstrations, if you are a patient at a clinic, hospital of a medical academy, a medical research and development unit, or another institution authorized to educate the aforementioned groups (Article 36.4 of the Medical Professions Act).
Request the doctor providing your healthcare services to seek an opinion from a relevant medical specialist or organize a medical consultation in case of diagnostic or therapeutic doubts if the doctor deems it justified in light of medical knowledge requirements (Article 37 of the Medical Professions Act).
Free pharmaceuticals and medical materials are necessary for providing you with healthcare services if they are essential for performing the service (Article 20.1, point 2 of the Healthcare Facilities Act; Article 35 of the Healthcare Services Act).
Free medical reports and certificates related to further treatment, rehabilitation, work incapacity, continuation of education, participation of children, students, trainees of teacher training institutions, and university students in sports activities and organized recreation, as well as those issued for social assistance, disability assessment, or obtaining care benefits (Article 16.1, point 1 of the Healthcare Services Act).

Chapter 3

PATIENT RIGHTS IN A PSYCHIATRIC HOSPITAL

ADMISSION TO THE HOSPITAL WITH THE PATIENT’S CONSENT

Admission to a psychiatric hospital for persons with mental disorders occurs with the written consent of the individual, based on a valid hospital referral, if the designated physician, after personally examining the patient, finds indications for admission. In urgent cases, particularly when medical assistance cannot be obtained before arriving at the hospital, a person with mental disorders may be admitted to the psychiatric hospital with their written consent without a referral (Article 22.1 and 22.1a of the Act of August 19, 1994, on Mental Health Protection).
If the admission to the psychiatric hospital concerns a fully incapacitated adult capable of giving consent, the consent of the person is also required. In case of conflicting statements about admission to the psychiatric hospital by the patient and their legal representative, the guardianship court competent for the person’s place of residence gives consent for admission (Article 22.4 of the Mental Health Protection Act).

ADMISSION TO THE HOSPITAL WITHOUT PATIENT’S CONSENT

Admission to a psychiatric hospital of a mentally ill or mentally disabled person incapable of giving consent or expressing their stance on admission and treatment is done after obtaining the consent of the guardianship court competent for the person’s place of residence. In urgent cases, admission to the psychiatric hospital may occur without prior consent from the guardianship court. In such cases, the admitting physician is required, if possible, to seek a written opinion from another doctor, preferably a psychiatrist, or a written opinion from a psychologist (Articles 22.2 and 22.2a of the Mental Health Protection Act).
A mentally ill person may be admitted to a psychiatric hospital without the consent required under Article 22 of the Mental Health Protection Act only if their previous behaviour indicates that due to their illness, they directly endanger their own life or the life or health of others (Article 23.1 of the Mental Health Protection Act).

Admission decisions to a psychiatric hospital are made by a designated doctor after personally examining the patient (informing them about the reasons for the examination) and, as much as possible, seeking the opinion of another psychiatrist or psychologist. This doctor is obliged to explain to the patient the reasons for admission without consent and inform them about their rights (Article 21.2, 23.2, and 23.3 of the Mental Health Protection Act).

Admission to a psychiatric hospital requires confirmation by the head of the department (the supervising doctor) within 48 hours of admission. The hospital director notifies the guardianship court of the hospital’s location within 72 hours of admission (Article 23.4 of the Mental Health Protection Act).

Proceedings before the guardianship court are discontinued if the patient, after being admitted without consent, subsequently consents to stay in the facility after being heard by the person (Article 26 of the Mental Health Protection Act).

DURING HOSPITALIZATION AS A PATIENT, YOU HAVE THE RIGHT TO:

Free health services in psychiatric care and free medicinal products, medical devices, and assistive means if you are a person with psychotic disorders or mentally disabled, even if you are not insured (Article 10.1 and 10.2, 3.1a and b of the Mental Health Protection Act).
Ensure that in choosing the type and methods of therapeutic procedures, medical staff considers not only health objectives but also your interest and other personal goods and strives to improve your health in the least burdensome way (Article 12 of the Mental Health Protection Act).
Unrestricted communication with family and other people (Article 13 of the Mental Health Protection Act).
Your correspondence is not being controlled (Article 13 of the Mental Health Protection Act).
Assistance in protecting your patient rights, specifically:
Meeting with the Psychiatric Hospital Patient Ombudsman, in conditions ensuring freedom of speech, no later than 7 days from the day of reporting such a need.
Submitting oral and written complaints regarding the violation of your rights and receiving information about the resolution of your reported case.
Receiving information about the resolution of the reported case (Articles 10a.1 and 4 of the Mental Health Protection Act).
Permission from the head of the department for periodic stays outside the hospital without being discharged (Article 14 of the Mental Health Protection Act).
Your statements admitting to committing a prohibited act are not being recorded in the documentation concerning examinations or the course of your treatment (Article 51 of the Mental Health Protection Act).
Being informed by the doctor about the planned treatment procedure (Article 33.2 of the Mental Health Protection Act).
Expressing separate consent or the consent of your legal representative for high-risk health services such as:
Suboccipital or lumbar puncture for cerebrospinal fluid collection or medication administration.
Coma-inducing treatment methods (atropine comas, insulin comas).
Electroconvulsive therapy.
You also have the right to receive information from the doctor about the foreseeable effects of the aforementioned health services (Sections 1 and 2 of the Regulation of the Minister of Health and Social Care of August 4, 1995, on the list of health services requiring separate patient consent).
Being warned about the use of direct coercion against you before it is applied, and the medical staff’s particular caution and care for your well-being during the use of direct coercion (Article 18.4 of the Mental Health Protection Act).
Direct coercion in the form of restraint or isolation ordered by a doctor not lasting longer than 4 hours. However, if necessary, the doctor, after personally examining you, may extend restraint for subsequent 6-hour periods (Section 9.2 of the Regulation of the Minister of Health and Social Care of August 23, 1995, on the method of applying direct coercion).
Short-term release from restraint for position changes or meeting physiological and hygiene needs at least every 4 hours (Section 14.1, point 2 of the regulation on the method of applying direct coercion).
Confidentiality by those performing duties under the Mental Health Protection Act about everything they learn in connection with performing these duties, except in specific situations where they are exempted from maintaining confidentiality (Article 50 of the Mental Health Protection Act).
Rehabilitation activities in psychiatric hospitals and nursing homes are not being subordinated to economic goals (Article 15.1 of the Mental Health Protection Act).
Notification by the head of the psychiatric care facility to the guardianship court of your place of residence if your legal representative fails to properly fulfil their duties towards you (Article 17 of the Mental Health Protection Act).
Filing a request to the guardianship court for the appointment of a curator if you feel the need for help in managing all or specific types of your affairs during your stay in the hospital (Article 44.1 of the Mental Health Protection Act).
Being heard by a visiting judge within 48 hours of the guardianship court receiving notification from the head of the psychiatric hospital if you were admitted under Article 23 (for mentally ill persons posing an immediate threat to their own or others’ lives), Article 24 (for persons whose behaviour suggests they pose an immediate threat to their own or others’ lives, but there are doubts about their mental illness, with a maximum stay of 10 days), or Article 28 (in case of withdrawal of previously given consent for hospitalization) (Article 45.2 of the Mental Health Protection Act).
Filing a request for a court-appointed attorney in proceedings before the guardianship court in matters specified in the Mental Health Protection Act (Article 48 of the Mental Health Protection Act).
Appealing against the guardianship court’s decision regarding admission to a psychiatric hospital without your consent to a higher court (Articles 42 and 47 of the Mental Health Protection Act).
Submitting a request, in any form, for an order to discharge you from the psychiatric hospital – if you are hospitalized with your consent (Article 36.1 of the Mental Health Protection Act).
Submitting a request, in any form, for an order to discharge you from the psychiatric hospital no earlier than 30 days after the final ruling of the guardianship court regarding your admission or continued treatment without your consent. Your discharge is decided by the head of the department if they consider that the reasons for your admission and stay in the psychiatric hospital have ceased (Articles 35.1 and 36.1 and 2 of the Mental Health Protection Act).
Filing a request to the guardianship court in the district of which the psychiatric hospital is located to order your discharge from the psychiatric hospital in case of refusal to discharge you. The request should be submitted within 7 days of being informed about the refusal of discharge and the deadline and method for submitting the request (Article 36.3 of the Mental Health Protection Act).
Voluntary admission (or with your legal representative’s consent) to a nursing home if you cannot meet your basic life needs and have no possibility of receiving care from others, need constant care and nursing but do not require hospital treatment (Article 38 of the Mental Health Protection Act).

Chapter 4

CHILDREN’S RIGHTS DURING HEALTH CARE SERVICES

As a patient under 18, you have the right to most of the rights granted to adults during health care services, considering your parents’ or guardians’ entitlements and limitations due to your age.

AS A PATIENT UNDER 18, YOU HAVE THE RIGHT TO:

Health care services on the terms and within the scope specified for insured persons (Article 13.1 point 1 of the Health Care Services Act).
Additional dental care services and dental materials used in providing these services are classified as guaranteed benefits for children and adolescents up to 18 years old (Article 31.3 of the Health Care Services Act).
If you are a minor over 16, the doctor must provide you with the information necessary for your diagnostic or therapeutic process. You also have the right to express your opinion (Article 31.7 of the Medical and Dental Professions Act).
If you are a minor over 16, the doctor must provide you with clear information about your health condition, diagnosis, proposed and possible diagnostic and therapeutic methods, the foreseeable consequences of their application or non-application, treatment outcomes, and prognosis (Article 31.1 and 31.5 of the Medical and Dental Professions Act).
If you are a minor over 16, your consent (in addition to your legal representative’s consent) is required for a medical examination or other health service. In case surgical procedures or methods of treatment or diagnostics pose an increased risk to you, your written consent is also required (alongside your legal representative’s consent) (Article 34.4 of the Medical and Dental Professions Act).
If you are a minor over 16, you have the right to object to the post-mortem removal of cells, tissues, and organs (Article 5.3 of the Transplantation Act).
If you are a minor who has completed 16 years of age or has not completed 16 years of age but is capable of making a discerning statement regarding participation in a medical experiment or clinical trial (after being informed about its essence, significance, effects, and associated risks), your written consent for participation is required, in addition to your legal representative’s consent (Article 25.2 of the Medical and Dental Professions Act; Article 37b.2 point 4 and 37h.1 point 1 of the Pharmaceutical Law).
Withdrawing your consent to participate in a clinical trial or experiment at any time or withdrawing from it (Article 27.1 of the Medical and Dental Professions Act; Article 37h.1 point 3 and 37b.2 point 2 of the Pharmaceutical Law).
Ensuring that the medical personnel involved in the clinical trial have knowledge and skills in dealing with minors and applying methods to minimize the discomfort associated with the examination (Section 23 point 1 of the Regulation of the Minister of Health of April 30, 2004, on conducting clinical trials with minors).
If you are a minor over 13, you have the right to consent to the donation of your bone marrow to your siblings, provided it does not foreseeably impair your body’s functionality (Article 12.3 of the Transplantation Act).
If you are a minor over 16, you have the right to apply to the guardianship court competent for your place of residence for consent to donate your bone marrow or peripheral blood stem cells in situations where your sibling’s life is in direct danger (Article 12.4 of the Transplantation Act).
If you were born in a hospital or admitted to a hospital before the age of seven, you are provided with an identity tag (Article 21a of the Health Care Facilities Act).
If you are a minor over 16 and capable of giving consent, your consent is also required for admission to a psychiatric hospital (Article 22.4 of the Mental Health Protection Act).

Legal basis:

Constitution of the Republic of Poland of April 2, 1997;
Act of August 30, 1991, on Health Care Facilities;
Act of August 27, 2004, on Health Care Services Financed from Public Funds;
Act of December 5, 1996, on the Professions of Physician and Dentist;
Act of July 5, 1996, on the Professions of Nurse and Midwife;
Act of August 19, 1994, on Mental Health Protection;
Act of July 1, 2005, on the Collection, Storage, and Transplantation of Cells, Tissues, and Organs;
Act of September 6, 2001 – Pharmaceutical Law;
Act of July 27, 2001, on Laboratory Diagnostics;
Act of May 17, 1989, on Medical Chambers;
Act of April 19, 1991, on the Self-Government of Nurses and Midwives;
Act of August 29, 1997, on Personal Data Protection;
Regulation of the Minister of Health of December 21, 2006, on the Types and Scope of Medical Documentation in Health Care Facilities and the Method of its Processing;
Regulation of the Minister of Health and Social Care on the Method of Applying Direct Coercion;
Regulation of the Minister of Health and Social Care on the List of Health Services Requiring Separate Patient Consent;
Regulation of the Minister of Health on the General Conditions of Contracts for Providing Health Care Services;
Regulation of the Minister of Health on Conducting Clinical Trials Involving Minors.

For detailed information on patient rights, please contact:

Patient Rights Office at the Ministry of Health

Długa Street 38/40

00-238 Warsaw

Free hotline:

0-800-190-590

Website: www.bpp.waw.pl

Email: sekretariat@bpp.waw.pl

Patient right charter

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